Our Trading Policy
1. Shipping Errors
If we make an error with your shipping, product or size, please contact our helpline within 48 hours of receiving your order. We’ll arrange for the item to be picked up from you and all related delivery costs will be fully covered by us.
If you initially picked up your order, you’ll need to return the item to our pick-up location within 48 hours, where we’ll initiate a swap. We strive to resolve these situations promptly to ensure your satisfaction.
2. Size Guide
Our size chart is available on our Instagram highlights and website for easy reference. It’s essential to check your size carefully before placing an order, as selecting the wrong size does not qualify for returns or exchanges. Please review how our sizing works to ensure a perfect fit, as sizing errors due to customer selection are not eligible for refunds or exchanges.
3. Refunds
We do not offer refunds. Instead, we provide store credit equal to the purchase amount if deemed necessary by our team on specific situations. Store credits can be applied to future purchases with us and are valid for a specified period of 12 Months.
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically granted store credit of the same amount within 10 business days.
4. Exchanges
We accept exchanges for sizing issues only, not for different products. Here’s what you need to know about our exchange policy:
- Eligibility: Exchanges are offered based on the availability of the requested size. We do not guarantee that your preferred size will be in stock at the time of your exchange request.
- Pre-purchase Consideration: Please review product descriptions and ask any questions you may have before making a purchase. This helps avoid misunderstandings and ensures you get the right product for you.
- Customer-Initiated Returns: If you wish to return an item for reasons outside our error, Cocospetals - Petals Lagos reserves the right to accept or deny the exchange. If accepted, you will bear the cost of both drop-off and the new delivery. Our logistics team do not provide pick-up services for customer returns. You must return the item to us and we will assess it for condition before processing any exchange. We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, arrangements would be made for it to either be delivered to you or picked up.
- Condition: All items returned for exchange must be in new condition, with Petals Lagos tags intact and unbroken.
- Non-returnable Items: We are unable to process returns on Gift cards , Sale Items , Thongs , Bras , Bodysuits and other intimate
- For Non-Lagos Clients: Exchanges are accepted only through DHL or GIGL for clients outside Lagos, ensuring secure and reliable shipping.
If your return is accepted, we will send instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
5. Delivery
We offer reliable delivery options to suit your needs:
- Within Lagos: 2-3 business days after payment.
- Outside Lagos: 2-4 business days after payment.
- International: 7-15 business days after payment.
Same-day delivery options are available within and outside Lagos. All deliveries are made to your doorstep, unless you prefer a terminal pick-up. While we aim to deliver within the specified timeframes, unforeseen events (e.g., acts of God, protests, or other disruptions) may cause delays. We appreciate your patience and understanding in such situations.
6. Pick-Up
Pick-up is available within 1 hour during business days and hours after payment is confirmed. For security, please provide the full name and contact details of the person collecting the order. This helps us ensure a smooth and secure pick-up experience.
6. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.
We have a 72 hours window for this anything past 72 hours would not be handled.