FAQs
Welcome to the Petals Lagos FAQ Section!
Here, you’ll find essential information about our products, services, and policies. We’re committed to providing clarity and helping you make the most of your shopping experience with us. Whether you have questions about our shipping process, sizing, exchanges, or product care instructions, we’ve got you covered.
If you need further assistance, don’t hesitate to reach out to our support team!
Q: What is the delivery timeframe for orders within Lagos?
A: Standard delivery within Lagos takes 2-3 business days after payment. We also offer same-day delivery for quicker service.
Orders outside Lagos typically take 2-4 business days. International deliveries usually take 7-15 business days. Same-day delivery is also available outside Lagos
Q: Can I pick up my order instead of having it delivered?
A: Absolutely! We offer a pick-up option at checkout. Orders can be collected within 1 hour after payment. Please provide the full name and contact details of the person picking up the order to ensure a smooth process.
Find your perfect fit with our size guides. Each product comes with its own size chart , please refer to the specific size chart corresponding to the product you're interested in:
• Bra Size Chart
• Glove Size Chart
• Clothing Size Chart - Make use of the UK sizes only
Perfect fit guarantees shopping satisfaction
Q: Do you offer same-day delivery?
A: Yes, we offer same-day delivery within Lagos and outside Lagos aswell. This service is available on the website , kindly opt for Express delivery to receive same day.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including bank transfers, credit/debit cards, and online payment options. Payment details are provided at checkout for your convenience.
Q: What if my order arrives with a shipping or product error?
A: In the unlikely event of a shipping or product error on our end, please contact our helpline within 72 hours of receiving your order. We’ll arrange for a pick-up and cover all related delivery costs to ensure you receive the correct item as quickly as possible.